Thursday, November 8, 2012

EBAY SELLER WOES

I really love shopping on EBAY but this last purchase has been a doozie.  I ordered Chocolate Advent Calendars for my grandkids and the price was reasonable, which included quick shipping.  I was home when my package arrived and I sure was surprised when they arrived in a bubble mailer.  I never expected them to come in an envelope.  I expected them to come in a more durable box with some kind of ice pack or something to prevent the chocolate from melting.
Of course it didn't come that way.  So...when I opened the mailer....the calendars were messed up.  I could hear loose pieces inside and could see some blobs which meant that the chocolate had melted into each other.
I contacted the seller and she said she was NOT responsible for how the postal service delivered them.  I told her it was delivered just as she sent it....she was at fault for how it was packaged.
She offered for me to return them if they were un opened and she would charge me a re-stocking fee and credit me 10% of the account.  I would get a whopping $2.57!  Big deal....it was defective merchandise and she was shirking responsibility.

So....I decided to open them and make pix of the mess.   When I sent her the pix she then said she saw what I meant.  Said she would refund me.  I surrendered and said she won....I didn't want anything from her....TRANSACTION over.  Then, I get an email that she refunded me a partial refund:  she decided to deduct the shipping overage charge to me!  Our transaction was for $4.70 shipping and she said it was actually $7.34 so she deducted the difference.  Well....I know that once a deal is done...it is done.  She can't change the shipping fees.
This girl is just asking for negative feedback.  I am not thrilled with this purchase....I think I will send it to arbitration and  get the rest of my money back.  I was willing to drop it and she kept on.  I really think her attitude and unprofessional business ethics should be reported to EBAY.

Anyway....here are my pix.
 After I opened each calendar, the pieces were all jumbled.  

 The calendar had melted chocolate and it stuck to the package

 More of the melted candy


Another messed up calendar.

Here are the calendars and the bubble mailer

More of the melted blobs.

I think I have a valid case.  Later I will post 2 videos that I made opening the calendars.